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Understand Your Rights Before You Play

3movs operates under a defined set of legal terms that govern every account, transaction, and interaction on this platform.

Jurisdiction-Dependent AccessAccount Holder ObligationsbKash & Nagad Payment TermsData Handling PolicyDispute Resolution Process
3movs Understand Your Rights Before You Play
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about how our terms apply to your account, or if you need to raise a formal concern, these are the channels to use. We handle legal and account queries separately from general support — use the right path and you will get a faster, more specific response.

Email Support Send legal or account-related queries to our support email. Include your registered mobile number and a clear description of the issue so we can locate your account quickly.
Live Chat Our live chat handles account access issues, payment disputes, and terms clarifications. Available during platform operating hours — check the chat widget for current availability.
Account Help Centre The help centre covers common legal questions including account closure requests, data deletion, and how to flag a payment discrepancy tied to bKash or Rocket.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at 3movs

We collect only the data needed to operate your account — your registered mobile number, payment wallet details, and transaction history. We do not sell this data to third parties. Account security relies on OTP verification tied to your mobile number; if you change your number, contact support before attempting a login to avoid a lockout. Cookie data is used for session continuity so your lobby state persists when you switch between your phone browser and a desktop session.

Data Retention We retain account and transaction records for as long as your account is active and for a period after closure as required by our operational obligations. You may request a summary of your stored data via support.
Cookie Policy Cookies keep your session active across devices. Functional cookies are required for the platform to work; analytics cookies can be declined via your browser settings without affecting your account access.
Account Security Every login triggers an OTP to your registered number. If you suspect unauthorised access, use the account lock option in settings or contact live chat immediately to freeze the account.
Data Change Requests To update your registered mobile number, request a data correction, or ask for account deletion, contact support with your current registered number as verification. We process these requests within a reasonable timeframe.

Common Legal and Account Questions

These are the questions we get most often about how our terms work, what your rights are, and how to act on them.

Access depends on your local laws and the regions we currently support. We recommend confirming that online gaming is permitted in your area before creating an account. Eligibility is your responsibility.

We may suspend or permanently close accounts that violate our terms. This includes duplicate accounts, fraudulent payment activity, or misuse of bKash and Nagad wallet details. You will be notified where possible.

Yes. Contact support with your registered mobile number and request a data summary. We will provide details of what we hold and how it is used within a reasonable response window.

Request account closure through live chat or email support. Any remaining balance must be withdrawn to your registered bKash, Nagad, or Rocket wallet before closure is finalised. We cannot close accounts with a pending balance.

Raise the dispute through our support channel first, referencing your transaction ID and the wallet used. We review disputes before any external escalation and aim to resolve payment discrepancies directly.

Terms may be updated periodically. We will note the revision date on this page. Continuing to use the platform after an update means you accept the revised terms, so check back if you have been away for a while.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.