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Terms That Govern Your 3movs Account

These terms set out what you agree to when you open and use a 3movs account — covering deposits via bKash, Nagad, and Rocket, how your wallet works, and what we expect from each other.

Account EligibilityWallet & Payment RulesbKash · Nagad · RocketAccount Suspension PolicyGoverning Jurisdiction
3movs Terms That Govern Your 3movs Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a dispute about your account or a transaction, our support team is the right starting point. We handle account and payment queries — including bKash, Nagad, and Rocket transaction issues — through the channels below. Response times vary by channel; live chat is the quickest path for urgent account matters.

Live Chat Open the chat widget from any page on 3movs for the quickest response on account and terms queries.
Email Support Send detailed terms or dispute queries to our support email; include your account ID and transaction reference.
Help Centre Our help centre covers common terms questions, wallet rules, and account eligibility in plain language.
HOW WE OPERATE

How 3movs Handles Your Account Data

We take account security and data handling seriously. Your login is protected by OTP verification on each new device — if you switch from your phone to a browser, you will be asked to confirm via a one-time code before the session opens. We do not store your bKash, Nagad, or Rocket PIN; payment authentication happens entirely within the respective wallet app. If you want to update your registered wallet number or request a copy of your account data, contact support with your account ID and a valid identity reference.

OTP Device Verification

Every new device login triggers an OTP check, so your account stays protected even if your password is compromised.

Wallet Data Handling

We record transaction references for bKash, Nagad, and Rocket deposits but never store wallet PINs or full account numbers.

Data Access Requests

You can request a summary of the personal data we hold on your account by contacting support with your account ID.

Account Retention Policy

Inactive accounts are flagged after an extended period of no login; we notify you before any balance or data action is taken.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — from wallet deposits to account closures.

Access depends on your local law and the regions we currently serve. Check whether using an online gaming platform is lawful in your area before opening an account.

Keep your bKash transaction reference and contact live chat. We will match the reference against our payment records and credit your account wallet once confirmed.

No. These terms allow one account per person. Duplicate accounts are a breach and may result in both accounts being suspended and balances reviewed.

Contact our support team with your account ID and a valid identity reference. We will process the request and respond through your registered contact details.

Fraudulent activity, operating multiple accounts, or a clear breach of these terms can trigger suspension. We review each case and notify you through your registered contact.

We post updates on this page and may notify you via your registered contact. Continuing to use your account after a change is posted means you accept the updated terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.